Refund policy

Satisfaction guarantee

If you're not happy with your first order, contact us within 30 days of delivery and we will help you with a refund or exchange. Eligibility may be limited to one unit per product.

Eligibility

To be eligible for a refund, your request must meet the following:

• Submitted within 30 days of the delivery date
• Accompanied by your order number
• For gifts or promotional items, subject to the terms of the offer

For hygiene and safety reasons, we may not be able to accept returns of opened products outside of the satisfaction guarantee.

How to request a refund

Email support@YW8collective.com with your order number and a short note on what went wrong. Our team will reply within 2 business days with next steps, which may include a prepaid return label.

Skin reactions

If your skin reacts to a product, stop using it and contact us right away. We will make it right with a refund or replacement. We recommend patch-testing any new product on your inner arm first.

Damaged or incorrect items

If you receive a damaged or incorrect item, let us know within 7 days of delivery. We will send a replacement or issue a full refund at no cost to you.

Refund processing

Approved refunds are issued to your original payment method within 5–10 business days after we process your request. Your bank or card issuer may take additional time to post the credit.

Original shipping charges are non-refundable unless the return is due to our error.

Bundles

Bundle purchases may be refunded in full or by individual product, according to the terms in effect at the time of purchase.

Questions? Email us at support@YW8collective.com.